Operational Lead (Cloud & Infrastructure)

about the company:
Our client is a well-established and dynamic technology service provider with a strong presence in Singapore. Known for delivering robust infrastructure solutions and digital transformation services, they foster a collaborative and fast-paced environment. They are currently looking for a motivated IT professional to join their technical support team and help maintain high-quality service delivery for their end-users.

about the job:
We are seeking a proactive and proven Operational Lead (Cloud & Infrastructure) to oversee the stability, security, and continuous delivery of our client’s hybrid enterprise systems.

In this position, you will be key to managing everyday technology operations, optimizing infrastructure performance, and driving continuous improvement across cloud and on-premises environments.

key responsibilities:

• Day-to-day service operations, guide dedicated technical teams, and promote a culture of accountability and innovation.
• Drive end-to-end incident, problem, and change management workflows in line with ITIL practices to meet defined service levels and minimize operational downtime.
• Supervise cloud resources across multi-cloud environments while ensuring robust oversight of core servers, storage, virtual platforms, and networking systems.
• Maintain compliance against established security standards, manage identity and access control frameworks, and support internal/external audit requirements.
• Partner with engineering teams to embed Infrastructure as Code, automate repetitive tasks, and refine disaster recovery and backup strategies.
• Oversee third-party vendors, manage managed service provider performance, and maintain clear communications with key internal business partners.

skills and experience required:

• Strong background overseeing hybrid enterprise environments with hands-on exposure to cloud platforms (such as AWS or Azure).
• Solid operational knowledge across core infrastructure components including Windows/Linux servers, virtualized setups, networks, and enterprise monitoring tools.
• Leadership background with proven experience guiding engineering teams, managing service delivery, and driving vendor performance.
• Familiarity with ITIL framework best practices and modern automation concepts (such as Terraform or scripting languages).
• Exposure to working within or supporting public sector / government agency environments in Singapore is advantageous.
• Relevant tertiary education in Information Technology, Computer Science, or equivalent technical experience.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)