Bakery Service Crew

About Dough & Grain

Dough & Grain is a modern bakery offering freshly baked breads, pastries and quality baked treats in a welcoming and comfortable environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team.

Responsibilities:

1. Customer Service

• Welcome and serve customers in a friendly and professional manner.
• Assist customers with product enquiries and provide recommendations based on their preferences.
• Take customer orders and process payments accurately.
• Handle customer feedback and enquiries professionally.
• Ensure customers have a pleasant experience at the bakery.

2. Bakery & Product Handling

• Display breads, pastries and other bakery products neatly and attractively.
• Replenish products and maintain proper product presentation throughout the day.
• Check product freshness, quality and expiry dates.
• Pack bakery products according to company standards.
• Ensure proper handling and storage of food products.

3. Cashier & POS Operations

• Operate the POS system and handle cashless/cash transactions accurately.
• Perform opening and closing cashier duties when required.
• Ensure accurate billing and payment collection.
• Assist with daily sales and cashier reconciliation.

4. Outlet Operations

• Maintain cleanliness and hygiene standards within the bakery.
• Clean counters, shelves, equipment and dining areas as required.
• Assist with opening and closing of the outlet.
• Support stock receiving, stock arrangement and inventory checks.
• Follow all company SOPs, food safety and hygiene requirements.

5. Sales & Upselling

• Promote bakery products, new launches and special promotions.
• Recommend complementary products to customers where appropriate.
• Work towards individual and outlet sales targets.
• Support the team in achieving daily sales performance.

6. Teamwork

• Work closely with colleagues to ensure smooth daily operations.
• Assist team members during peak periods.
• Communicate effectively with the Outlet Manager/Supervisor.
• Maintain a positive and cooperative working environment.

Requirements:

• No prior bakery experience is required; training will be provided.
• Previous experience in F&B, bakery, café, retail or customer service will be an advantage.
• Friendly, approachable and customer-oriented.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Responsible, reliable and able to work independently when required.
• Comfortable working in a fast-paced retail/bakery environment.
• Able to work shifts, weekends and public holidays.
• Basic English communication skills.
• Food Hygiene Certificate is an advantage.