Patient Service Officer

We are looking for a Patient Service Officer (PSO) to join our Admissions & Discharge Services (Day Surgery) team on a six-month contract. The successful candidate will be responsible for the following duties, including but not limited to:

Job Description:

• Generate bill estimate and provide financial counselling to patient/next of kin.
• Advise patient on MediSave / MediShield / Integrated Shield / Corporate insurances.
• Scan and archive documents.
• Escalate patient’s financial issues to supervisor for advice &support.
• Data entry of all charges and information into the system.
• Present and explain bill breakdown to patient.
• Execute payment collections.
• Manage customers’ enquiry/feedback, escalate to supervisor if required.
• Work closely with other department to ensure smooth and seamless experience for patients.
• Mending general email enquiries daily.
• Perform any other tasks as assigned by superiors.

Job Requirements:

• Minimum NITEC or GCE N/O/A Level qualification.
• Prior experience in the healthcare industry is preferred; candidates with at least 2 years of relevant experience will have an added advantage.
• A positive and proactive individual with strong analytical, communication, and interpersonal skills.
• Possess good verbal and written English language.
• Bilingual proficiency is an advantage.
• A team player who collaborates effectively with colleagues across departments.
• Able to multitask and work efficiently in a fast-paced environment.
• Proficient in Microsoft Office applications (e.g. Excel and Word).
• Able to commit to a 5.5 day work week.