Clinic Assistant

Job Summary

Join a specialist medical clinic as a Clinic Assistant, supporting the Clinic Manager and doctor to ensure smooth daily operations and delivering professional, courteous service to patients.

Responsibilities

• Welcome and register patients professionally and courteously to create a positive first impression
• Manage patient appointments, telephone calls, WhatsApp messages, and general enquiries efficiently to maintain clinic workflow
• Assist with patient registration, queue management, and clinic operations to support smooth patient flow
• Collect payments and issue invoices and receipts accurately to ensure proper financial transactions
• Assist with insurance, corporate, and medical claims processing to support patient billing needs
• Maintain accurate patient records and administrative documentation to ensure data integrity and compliance
• Prepare and coordinate clinic sessions in collaboration with the doctor and Clinic Manager to facilitate smooth operations
• Liaise with patients regarding appointments, investigations, follow-up visits, and administrative matters to ensure clear communication
• Assist with medication, consumables, and clinic inventory management to maintain adequate stock levels
• Maintain cleanliness, organisation, and professional presentation of reception and clinical areas to uphold clinic standards
• Support the Clinic Manager with general clinic administration and operational duties to enhance clinic efficiency
• Perform other reasonable duties necessary for the smooth running of the clinic as assigned

Preferred competencies and qualifications

• Previous experience in a specialist, private, or GP clinic or strong customer-service and administrative experience in healthcare-related settings
• Good interpersonal and customer-service skills demonstrated through effective patient interactions
• Clear communication skills in English to interact with patients and team members
• Additional spoken languages, particularly Mandarin and/or Bahasa Indonesia/Malay, would be advantageous for patient communication in a multilingual environment
• Comfortable using computers, clinic management systems, and common office applications to support administrative tasks
• Organised, dependable, and attentive to detail to ensure accuracy and reliability
• Ability to work independently while collaborating effectively as part of a small team
• Willingness to learn and take on additional responsibilities as the clinic develops

Other Information

Employment Details

• Full-time position
• Salary: S$3,000–S$3,500 per month, commensurate with relevant experience
• Singapore-based specialist medical clinic
• Relevant specialist or private-clinic experience will be favourably considered
• Training and opportunities to develop broader clinic administrative skills will be provided