Printer Support Technician

Replace Consumables, asneeded, at each location and ensure that adequate Consumables are available atthe Customer Site;

Assist Customer with anoverview of the Device functionality;

Report any occurrences of Customer dissatisfaction;

Assist in the collection of usage pages for Devices when required;

Provide initial troubleshooting for Device problems or perform spare Device replacements when directed;

Perform maintenance on Devices;

Provide end-user training as defined in the Agreement;

Utilize web-based software to manage the Fleet which may include proactive monitoring through Web Jet admin, updating site maps provided after the

Discovery and Design Assessment Service and initiating Device related trouble tickets into the Customer supplied ticketing system;

Track usage/activities atthe Customer Site(s);

Manage utilization of On-Site spare Device inventory when required;

Perform copy orders and distribution Services

Coordinate with third party supplier(s) to obtain status for third party supplier(s) provided equipment: