IT Hardware Support Engineer

Job Description:

• Provide IT hardware service and support on desktops, laptops and printers for end users and corporate customers. This includes, but not limited to breakfix, installation, deployment, relocation and ad-hoc projects.
• Provide timely update to customers on service appointment, service status till closure of the services incidents.
• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
• Timely escalation to supervisor on customers’ satisfaction issues and technical challenges
• Timely, Proper and accurate accounting of parts. This includes but not limited.
• Should the Company require to compensate customers on misuse, discrepant or damage parts due to negligence of staff, the company reserves the right to seek reimbursement for such mishandling.
• Adhere to coding guideline and diagnostic compliance set forward by company from time-to-time.
• Ensuring BFT and SLA are met.
• Other adhoc duties as assigned

Requirement:

• Min 2 years of relevant experience
• Good customer mindset
• Roaming is required (need to visit users office or residential)