Supervisor (Fashion Retail)

About Company:

Our client is a leading sneaker and sport fashion retailer. They offer a wide selection of footwear, apparel, and accessories from top brands.

Job Description:

- Provide managerial support and help maintain and improve the levels of customer service

- Provide assistance in the supervision of all staff while maintaining the standards of the shop floor

- Deal with certain managerial processes on a daily basis as instructed by Store Management

- Provide customers with excellent levels of Customer service

- Deal with customer complaints and enquires, providing the best possible outcome

- Ensure the personal appearance of sales staff is in line with company guidelines

- Have an understanding of the Customer Service measuring programme Observation Checklist

- Ensure that targets are achieved and, where possible, exceeded

- Monitor staff service levels in order to maximise store sales

- Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range

- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques

- Provide assistance with the maintenance of standards on the sales floor

- Keep stock clean and presentable at all times

- Encourage personal progression throughout your store

- Provide assistance with the induction and training of new starters

- Assist with the development of existing staff, ensuring that personnel complete the relevant assessments

Job Requirements:

- Minimum 1 year experience in leadership role

- Visual merchandising experience

- Excellent time management skills

- Strong verbal and written communication skills

- Able to operate Microsoft Outlook, Word and Excel

Compensation:

- Working locations: ION, Funan

- Working hours: 5 days per week / 3 shifts (08:30-18:15 /13:00-22:45 /11:15-21:00)

- Working time varies by store

- Staff purchase privileges

- Upon confirmation: Group insurance coverage, Outpatient benefit, Birthday voucher