Customer Service Officer

Job Responsibilities

• Provide customer service through in-person and telephone interactions, assisting with enquiries, purchases, and general transactions.
• Handle membership registrations and respond to membership-related enquiries.
• Process sales transactions accurately and issue invoices at the service counter.
• Attend to customer and member enquiries, feedback, complaints, and requests promptly and professionally.
• Assist members / customers with self-collection orders.
• Coordinate and follow up with customers and the Service Centre on the end-to-end return and repair process for faulty product (Equipment).
• Perform daily stock counts at the beginning and end of each day to ensure physical inventory matches system records.
• Perform investigation in event of any stock discrepancies.
• Receive incoming stock, verify quantities against delivery documents, and replenish inventory by organising products on designated shelves.
• Perform ad hoc duties as assigned, including providing operational support for off-site events and activities.
• Work on a shift roster, including weekends, based on operational requirements.

Requirements

• Minimum GCE 'O' Level or equivalent qualification.
• At least 1 year of working experience in any industry. Customer service or retail experience is an advantage.
• Proficient in English and Mandarin ; to liaise and effectively communicate with Mandarin-speaking members and customers.
• Computer literate and comfortable using point-of-sale systems.
• Willing to work on a shift schedule, including Saturdays and Sundays.
• Customer service-oriented with strong interpersonal and communication skills.
• Positive attitude, willing to learn, and receptive to coaching and on-the-job training.