Guest Relations Officer

Responsibilities:

Welcoming customers in a courteous and prompt manner, ensure all customers are greeted properly and escorted to their reserved seats

Setting up for events including tear down after events

Review arrival list for all arrivals, taking note of VIPs and those with special requests

Oversee and coordinate all arrivals and departures of VIP customers

Provide full assistance to customers concerning general queries at the lounge

Anticipate customers’ needs and respond appropriately with a sense of urgency at all times

Deliver the highest quality and service standards to consistently meet and exceed customer expectations

Prepare and serve hot/cold beverages

Ensure drink recipes and procedures are clearly followed

Ensure proper labelling and refrigeration of food items

Furnish clients with above and beyond service to ensure a memorable and genuine experience

Expect and react promptly to customers’ requirements and inquiries

Review, monitor and resolve all customers’ requests, feedback and all issues pertaining to service standards and communicate information to all relevant departments

Liaise closely with Housekeeping/cleaners to ensure cleanliness and tidiness of work area

Ensure all customers’ incidents are updated in the profile for records and future references

Ensure meeting rooms and event space are user ready (e.g, AV working, connecting cables are working, chairs in place, remote control batteries, whiteboard markers/dusters

First line of troubleshooting for room or AV set up issues at event venue