Reception officer

Job Description& Requirements

About the role
We are looking for a Donor Relations Officer tohandle donor inquiries, donation processes, and cashiering duties. Proficiencyin both English and Mandarin Chinese is required for daily communication withour predominantly Mandarin-speaking donors and visitors. The ideal candidateshould be detail-oriented and comfortable working in a temple environment. Joinus if you enjoy interacting with people!

What you'll bedoing

Customer Service& Donor Support

• Provide front-desk assistance to walk-in visitors and donors.
• Manage and respond to phone and email inquiries professionally and promptly.

Donation &Fund Collection

• Oversee donation processes, ensuring proper handling and documentation.
• Perform cashiering duties, handling cash, cheques, NETS, and credit card transactions.
• Maintain accurate donor records and generate reports as needed.

Administrative& Financial Duties

• Perform general administrative tasks, including data entry, filing, and record-keeping.
• Track and manage inventory of adoption items, ensuring proper documentation.
• Prepare daily settlement reports for submission to the finance department.
• Audit cash register float, NETS cards, and other financial items in the front office.

What we'relooking for

• Minimum qualification of 'N' Level or 'O' Level (or equivalent) and above.
• No prior experience required; training will be provided.
• Candidates with relevant experience will be considered for the Executive role.
• Proficient in Microsoft Office applications and general administrative tasks.
• Ability to type in Hanyu Pinyin is an advantage for data entry and donor record management.
• Willing to work on rotating weekends, as well as during key temple events and public holidays (e.g., Chinese New Year, Vesak Day) as required.
• Workplace is in the Chinatown area. Candidates are expected to be comfortable working in a temple environment.
  
  7.45am to 5.25pm
  5 days a week ( up to 44 hours a week )
  One rest day One off day - OT have 1.5