Head of Operations (Japanese F&B)

A strategic and results-driven Head of Operations responsible for leading end-to-end restaurant operations, driving operational excellence, food quality, and financial performance across multiple outlets. The role plays a key part in building a high-performance culture centred on accountability, innovation, and continuous improvement.

What You’ll Be Doing

• Lead the Restaurant Operations team to drive operational excellence, revenue growth, and profitability, ensuring alignment with business objectives and P&L accountability.

• Develop and execute strategic plans encompassing market analysis, menu development, pricing strategies, and cost management to meet financial goals, leveraging data-driven insights and KPI tracking to monitor performance, identify opportunities, and drive continuous operational improvement.

• Establish, implement, and enforce best practices, SOPs, and operational performance standards to enhance consistency, productivity, and brand reputation across all outlets.

• Ensure full compliance with regulatory, food safety, and workplace safety standards through robust governance, audits.

• Collaborate with internal teams and external partners to ensure seamless execution of strategic and operational initiatives that support business objectives and customer satisfaction.

• Continuously enhance operational processes and workflows to improve efficiency, consistency, and scalability across all outlets.

• Build and lead a high-performing operations team by cultivating a culture of learning, feedback, and resilience. Coach team members to adopt a growth mindset, pursue development opportunities, and take ownership of their growth and performance.

We’re Looking For

• 8 to 10 years of progressive leadership experience in operations, preferably within the F&B restaurant industry.

• Proven ability to drive operational excellence, strategy execution, and process improvement in multi-outlet environments.

• Strong leadership and team-building skills, with a track record of developing and coaching high-performing teams.

• Deep understanding of diverse operational and service excellence standards within the premium F&B industry. within the premium F&B industry.

• Excellent communication and interpersonal skills, with agility to lead through change and manage multiple priorities.

• Fluent in English; proficiency in other regional or relevant business languages is an advantage.

Contact Linna @ 9118 3575 for a confidential discussion and email resume to [email protected]

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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