CUSTOMER SERVICE SPECIALIST

Job Description & Requirements

- Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.

-This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff.

-Review operating results with the team and identify opportunities to improve performance

-Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business

- Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

- Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

Prerequisite

• Knowledge of hospitality and service.

• Have a well-groomed, professional appearance.

• Able to perform under pressure.