Customer Service Officer (Food Manufacturing) - North - WCDT

Responsibilities:

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role preferably in the food service or hospitality industry.
• Strong proficiency in order processing software of systems; familiarity with SAP S4 is a plus.

Wecruit Pte Ltd | 20C0270
Tew Jie Wei | R22106822