Helpdesk Support Engineer – Remote
About this job
Are you someone who enjoys solving IT problems and helping users remotely? Join our team as a Helpdesk Support Engineer!
Your Role:
- Handle IT support requests via phone, email & chat
- Provide remote troubleshooting to end users
- Resolve software, hardware & basic network issues
- Support Active Directory & Office 365-related issues
- Use remote tools such as RDP, VPN & MDM
- Manage tickets via ServiceNow / Zendesk
- Monitor systems & alerts
- Escalate complex issues to L2 / onsite engineers
- Maintain accurate case records & documentation
We’re Looking For:
- IT Helpdesk / Service Desk / Technical Support experience
- Strong communication & customer service skills
- Good troubleshooting & problem-solving skills
- Familiar with AD & Office 365
- Experience with ticketing systems is a plus
- Able to manage multiple support cases efficiently
💡 Junior or experienced candidates are welcome!
Salary will be commensurate with experience and technical skillset.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
Market insight
47% below medianExplore related jobs
Similar jobs
See all similar jobsSales Account Manager – IT Solutions
Onsite IT Engineer
Roaming IT Engineer
Junior Engineer (Level 2) – Infrastructure & Systems Support
Senior HR Executive (F&B)
Content Creator (Videography & Social Media)
Frequently asked questions
What salary can I expect?
The employer lists 2 800 – 3 700 $ for this role at SHINY PEOPLE HR CONSULTANCY PTE. LTD. in Singapore. For comparison, the local market median is about 6 085 $ based on 26 065 similar offers.
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.
Where can I see employment type and work format?
Key conditions are shown above the description. You can also open related listings for SHINY PEOPLE HR CONSULTANCY PTE. LTD. and Singapore.