Sales & Customer (Precision Engineering)

Role Purpose

The Sales & Customer will be responsible for managing customer relationships, handling sales enquiries, preparing quotations, and supporting business growth, especially for overseas customers.

This role acts as a key link between customers and internal teams (engineering, production, QA).

Key Responsibilities

Sales & Business Development

• Handle sales enquiries, RFQs, and quotations for precision engineering components
• Follow up on quotations and convert opportunities into confirmed orders
• Identify and develop new customers, including overseas accounts
• Support management in expanding into new markets and industries
• Maintain accurate sales pipeline and reporting

Customer & Account Management

• Act as the main point of contact for assigned customers
• Communicate clearly with customers on specifications, pricing, lead times, and delivery schedules
• Build long-term customer relationships and ensure repeat business
• Handle customer feedback, issues, and coordination for resolution

Internal Coordination

• Liaise with engineering, production, QA, and logistics teams to ensure accurate quotation and smooth order fulfilment
• Ensure customer requirements (drawings, tolerances, materials) are properly understood internally
• Support order processing, documentation and delivery coordination

Overseas Market Support

• Communicate with overseas customers across different time zones
• Support export-related documentation and coordination
• Assist in overseas customer visits, video meetings, or trade exhibitions when required

Requirements

• Diploma or Degree in Engineering, Business, or related field
• 3–5 years of experience in sales, customer service, or account management (engineering / manufacturing industry preferred)
• Ability to understand basic engineering drawings and technical specifications (training will be provided)
• Strong communication and interpersonal skills
• Comfortable working with customers, quotations, and deadlines
• Proficient in MS Excel, email, and basic CRM or ERP systems
• Experience handling overseas customers is an advantage

Preferred Traits

• Detail-oriented and organized
• Customer-focused and responsive
• Willing to learn technical products
• Able to work independently and as part of a team
• Results-driven with a growth mindset

Salary & Benefits (Singapore)

• Monthly salary: S$3,000 – S$3800 (commensurate with experience)
• Performance bonus / commission based on sales results
• CPF contribution according to statutory requirements
• Training provided on products, processes, and technical knowledge
• Opportunities for overseas exposure and career growth