Sales Coordinator

Key Responsibilities

Sales Support

• Provide administrative and operational support to the sales team.
• Prepare and process quotations, sales orders, invoices, and related sales documentation.
• Track customer orders and monitor delivery schedules, payment status, and order fulfilment.
• Follow up with customers and internal teams to ensure timely completion of sales activities.

Customer Service

• Respond promptly to customer inquiries via phone and email.
• Provide customers with updates on delivery schedules.
• Address customer concerns and complaints professionally, escalating issues to the appropriate department when necessary.
• Build and maintain positive relationships with customers through responsive service.

Documentation & Reporting

• Maintain accurate filing and documentation of quotations, purchase orders, contracts, and other sales records.
• Prepare regular sales reports, performance summaries, and dashboards for management.
• Update and maintain customer information in the database.
• Ensure all sales documentation is complete and accurate.

Coordination & Communication

• Coordinate with internal departments such as Logistics, Finance, Warehouse, and Production to ensure smooth order processing and timely delivery.
• Liaise with suppliers and external vendors when required.
• Schedule deliveries and follow-up activities for the sales team.
• Facilitate effective communication between customers and internal stakeholders.

Inventory & Product Knowledge

• Monitor inventory levels and coordinate with relevant departments to ensure product availability.
• Maintain up-to-date knowledge of company products and services.
• Support customers and the sales team by providing accurate product information.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 1–3 years of experience in sales coordination, sales administration, or customer service (fresh graduates with relevant internship experience may also be considered).
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Good problem-solving skills with strong attention to detail.
• Ability to work independently as well as collaboratively in a fast-paced environment.

Preferred Attributes

• Customer-oriented with a proactive attitude.
• Strong time management and follow-up skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Positive team player with a willingness to learn and adapt.