Care Advisor

Job Summary

Join a licensed healthcare-focused employment agency supporting elderly and adults with care needs in Singapore.

As a Care Advisor / Care Consultant, you will be the first point of contact for families seeking

live-in caregiving support. You will:

• Conduct care needs assessments to understand medical, functional, and household
• requirements
• Advise families on caregiver suitability and expectations
• Shortlist and recommend suitable caregiver profiles
• Facilitate video interviews and manage placement coordination
• Guide families through documentation and compliance processes with the support of our Care Admin team
• Follow up post-placement to ensure smooth caregiver integration

This role combines advisory expertise with client engagement, helping families make informed decisions — not just filling quotas.

What You Will Learn & Do

Care Advisory & Client Support

• Understand families’ care needs and personal preferences

• Advise on suitable caregiver profiles

• Facilitate caregiver interviews (video or in-person)

• Communicate with families professionally via WhatsApp and calls

Care Coordination & Administration

• Support regulated processes such as work permit applications

• Assist with service agreements and employment documentation

• Coordinate with internal and external stakeholders

Post-Placement Support

• Follow up with families and caregivers after placement

• Help address concerns with guidance from senior advisors
  
  

Why Join Us

• 🎓 CEI (Basic) Certification fully sponsored – a recognised SG qualification

• 🤝 Meaningful work supporting families and seniors

• 🌱 Long-term career growth

• 💼 Young, supportive team culture with emphasis on quality and ethics

• 🏥 Exposure to hospitals, case handling, and caregiver matching

• 📍 Direct access from Kent Ridge MRT

• 🎁 Birthday leave, medical/dental claims, annual bonuses

• 🕒 5 days/week — includes 1 weekend day (off days are non-consecutive)

Regulatory Requirement (Important – Please Read)

This role is regulated under Singapore’s employment agency framework.

• CEI (Basic) certification is required for this role

• Training support will be provided for suitable candidates who do not yet hold CEI (fully sponsored by the company)

• Candidates must be willing to obtain CEI as part of their role

Who This Role Is Suitable For

This role is suitable if you:

• Are comfortable speaking with families in emotional or urgent situations
• Can explain options clearly and guide decision-making
• Enjoy client interaction and advisory work
• Are organised and able to manage multiple cases at once
• Value meaningful work and long-term outcomes

This role suits candidates from:
– Healthcare patient services or clinic coordination
– Admin Graduates
– Education or course consultancy roles
– Recruitment or candidate advisory roles
– Service-oriented customer advisory positions

Requirements

• CEI (basic) certification is an advantage (or willingness to obtain) – Course and Exam fees will be fully sponsored
• Client-facing experience preferred (e.g. recruitment, healthcare coordination, education consulting, insurance, social services)
• Strong communication skills
• Comfortable using phone, video calls, and basic systems
• Sales experience is an advantage but not mandatory

Work Details

• Work Week: 5 days (1 weekend day required, alternate between Sat / Sun)

• Location: Right above Kent Ridge MRT Station

• Placement Incentives

If you're looking to build a career with purpose and make a real difference in people’s lives, we invite you to apply today.

Be part of a close-knit team making a difference in the lives of families and caregivers across Singapore.

Only shortlisted candidates will be contacted. Thank you for your interest.