Customer Service Call Centre Executive (Insurance) #ESY

Contact Centre Operations consist of

• Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors

• Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through AmazonConnect and Salesforce

• Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors and accounts

• The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:

• Handle customers’ enquiries, complaints and feedback across all business channels

• Handle escalated calls by new team members and outsourced contact centre

• Execute outgoing calls to contact new customers or follow-up with existing customers

• Perform any other duties or projects assigned by Manager / Team Leads

Key Responsibilities

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.

• Provide assistance to customers on the use of the Company’s portals and mobile app.

• Ensure every service request/feedback/complaint is followed through to closure within service standards.

• Comply with internal policies, procedures and the relevant laws and regulations.

• Assist in department procedures, workflows and administration.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted