Admin cum Account Assistant

Company Overview

Sin Gee Huat Recycling is a leading scrap metal company in Singapore focused on innovative and sustainable scrap metal resource management. It is growing and is expanding its team.

Job Summary

You will assist customers, manage payment and transaction records, and support operations to ensure smooth weekend scrap yard activities.

Responsibilities

• Assist new customers at counters by providing clear information about services and answering inquiries to enhance customer experience
• Answer reception phone calls promptly and professionally to maintain effective communication
• Reconcile operations weighing details with weighbridge records to ensure data accuracy and integrity
• Retrieve or create customer profiles in the system to generate accurate payment vouchers
• Verify payment details for accuracy and initiate or confirm authentication approvals to secure transactions
• Address customer issues and relay feedback to management to support continuous service improvements
• Maintain accurate digital and physical records of all transactions to ensure reliable documentation
• Regularly update customer and transaction data to maintain data reliability and completeness
• Communicate clearly and effectively with operations team, drivers, and management to support smooth workflow
• Provide general administrative support by managing office consumables efficiently
• Support administrative tasks related to operations and fleet management to facilitate daily functions

Required competencies and certifications

• Ability to work on Saturdays and Sundays (weekend work compulsory)

Preferred competencies and qualifications

• Strong attention to detail and accuracy in data entry to minimize errors
• Ability to work independently and collaboratively within a team to achieve operational goals
• Proficiency in basic computer applications to perform administrative and data management tasks