CUSTOMER CALL CENTRE OFFICER (CONTRACT) #FL

Ang Mo Kio
Mon to Fri, Office Hours
1 Year Contract, Renewable
Basic Salary + Performance Incentives

• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
• Attend to customers’ feedback or complaints in a timely manner.
• To handle calls within the First Call Resolution and only to escalate complex cases to Department Officer.
• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
• To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
• Taking care of own wellbeing and contribute productively and effectively.
• To meet the quality components (CSAT, monthly quiz and audit targets)
• To be cross trained in another skillset or domain

Fiona Leow(R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A.13C6342)