Client Relations Manager

Core Responsibilities

• Client Onboarding: Welcome new clients, explain cleaning packages, and set service expectations.
• Relationship Management: Make regular calls and site visits to check service quality.
• Issue Resolution: Handle complaints quickly and find fair solutions with the cleaning staff.
• Contract Renewals: Track contract end dates and pitch service upgrades or renewals.
• Feedback Tracking: Collect client reviews and share improvement tips with operations teams.

Daily Tasks

• Answer client emails and phone calls about cleaning schedules.
• Inspect job sites to make sure cleaners meet quality standards.
• Update client records in the company database.
• Send satisfaction surveys after deep cleanings or major projects.
• Meet with sales teams to discuss client needs and special requests.

Key Skills Needed

• Clear communication and active listening.
• Strong problem-solving and patience.
• Good time management and organization.
• Basic knowledge of cleaning standards and commercial contracts.