Customer Relations Officer

Company Overview

MBM WHEELPOWER PTE. LTD.

Job Summary

Deliver exceptional customer service while managing customer feedback, appointments, and cashiering duties. Support marketing efforts and contribute to process improvements to enhance customer retention and business growth.

Responsibilities

• Deliver efficient, effective, and high-quality customer service to create memorable experiences
• Handle customer feedback, complaints, and inquiries via phone or walk-in professionally and promptly
• Maintain clear and consistent communication to support customer retention
• Generate reports to identify service improvement opportunities and recommend process enhancements
• Perform cashiering duties accurately and securely
• Manage and update service and repair appointments to ensure timely customer service
• Inform customers about promotions and conduct follow-up calls to remind them of vehicle inspection schedules
• Conduct customer surveys to gather feedback and insights
• Promote and upsell relevant products and services to customers when appropriate
• Proactively suggest process improvements, marketing ideas, and strategies to support customer retention and business growth
• Collaborate with the marketing team on campaigns, including participating in photos, videos, and social media content as needed
• Perform other ad hoc duties as assigned by the manager