SYSTEM ENGINEER

• Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the High Level Control (HLC) system.
• Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or hardware HLC related errors.
• Work closely with System Administrator to resolve software and hardware HLC related issues.
• Diagnose and resolve technical hardware and software HLC issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with Hotline on all reported cases and communicate to the customer where necessary.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software HLC related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors (system related).
• Perform periodically review of system logs, operations report and follow up on action plans.
• Perform monthly server switchover tasks.
• Review monthly operations statistics together with the Manager.
• Provide monthly system performance analysis and generate required reports for stakeholders.
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration, or other procedures where necessary.
• Facilitate client's vendors to carry out VAPT and work closely with hotline to fix the VAPT findings.
• Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.
• Compliance and Safety: Ensure all operations comply with health and safety regulations

Requirements:

• Bachelor’s degree or Diploma in Computer Science, Engineering or a related field
• 3 years relevant experience as System Engineer (Degree)
• 7 years relevant experience as System Engineer (Diploma)
• Material handling industry preferred
• Certifications MCP,MCSE and CCNA will be a definite advantage

Functional Skills:

• Technical Proficiency: operating system, (e.g., VMware, Windows and Linux) and storage technologies, memory management, disk arrays, NAS/SAN, networking
• Problem-Solving: analytical skills to diagnose issues and develop effective solutions.
• Project Management: Ability to manage multiple projects simultaneously and deliver them on time.
• Attention to Detail: Ensure accuracy and reliability in system maintenance and upgrades.

Soft skills:

• Communication and interpersonal skills
• Adaptability and flexibility
• Teamwork (ability to work collaboratively with cross functional teams).
• Time Management.