ADMINISTRATION MANAGER

Job Description

• Manage and oversee the company’s day-to-day administrative and office operations.
• Coordinate service schedules, appointments and administrative arrangements for pest control technicians and customers.
• Handle customer enquiries, service requests, feedback and follow-up matters professionally.
• Prepare quotations, invoices, purchase orders, reports, letters and other business documents.
• Maintain accurate customer, employee, service and company records.
• Monitor accounts receivable, payment collection and outstanding invoices, and liaise with customers when necessary.
• Assist with basic accounting and finance administration, including billing and expense tracking.
• Coordinate office supplies, equipment, maintenance and other administrative requirements.
• Maintain proper filing systems and ensure documents are organised and readily accessible.
• Assist with recruitment, employee records, attendance, leave administration and other HR-related matters.
• Liaise with suppliers, contractors, customers and relevant external parties.
• Prepare regular administrative and operational reports for management.
• Ensure administrative procedures are carried out efficiently and in accordance with company policies.
• Support management in implementing administrative processes and improving office efficiency.
• Perform other administrative and operational duties as assigned by management.

Requirements

• Diploma or Degree in Business Administration, Management, Office Administration or a related discipline.
• At least 3 years of relevant experience in administration, office management or operations.
• Experience in the pest control, facilities management, cleaning, maintenance or service industry will be an advantage.
• Strong organisational, coordination and time-management skills.
• Good written and verbal communication skills.
• Proficient in Microsoft Office, especially Microsoft Word and Excel.
• Experience with accounting, invoicing or business management software will be an advantage.
• Able to work independently as well as coordinate effectively with management and operational staff.
• Meticulous, responsible and able to maintain accurate records.
• Good customer service and problem-solving skills.
• Able to manage multiple tasks and work effectively in a fast-paced environment.
• Knowledge of basic HR and accounting administration will be an advantage.
• Candidates must be willing to work in a service-oriented environment and coordinate with field technicians and customers.