[5.5 Days Office Hours] 3 Months Temp Call Centre Associate (Novena Hospital) - $12/hr #HLV

Working hours:

Mon-Fri: Office Hours

Sat: Half Day

Pay: $12/hr

Location: Novena Hospital

Job Scope:

• Responsible for handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat.
• Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries and requests at all times
• Responsible to provide quality customer service and prompt follow-up to callers/patients over the various mode of communications
• Work as a team to deliver contact centre goals which includes personal productivity as well as department metrics like Service Level and Abandon Rates etc.
• Manage difficult customers and follow up with proper escalation procedures
• Maintain high level adherence and compliance towards policies, processes and procedures to deliver key performance

-----

TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to [email protected]

Ivy Lau Lok Tong

Outsourcing Team

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599