Business Analyst (AI Automation and Operations), Regional Operations

Job Description

• Analyse user pain points and conduct competitor benchmarking to uncover gaps in the platform's end-to-end post-purchase experience
• Drive operational excellence by optimising cost, risk, and workforce efficiency - building scalable, sustainable operations while enhancing customer experience
• Design and deploy scalable AI-powered automation solutions to enhance auto-judging accuracy and capabilities
• Partner with Product, Tech, and Data teams to define evaluation metrics, guardrails, and rollout plans for AI-driven decision-making, translating operational risk tolerance into model requirements
• Perform in-depth data analysis and market research to gather actionable insights, guide strategic direction, and identify continuous improvement opportunities
  

Requirements

• Bachelor's degree in any field; a Master's degree is a plus but not required
• Minimally 2 years of full-time work experience
• At least 1 year of relevant full-time working experience in AI-driven products, AI automation, AI transformation, or related fields.
• Strong analytical and problem-solving abilities, with a track record of turning data into actionable insights and decisions
• Demonstrated experience translating ambiguous business problems into structured technical requirements for Product/Tech/Data teams
• Comfortable operating in a dynamic and collaborative environment

Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs within the Group, you will be considered for roles in the order of your application.