Customer Service & Sales Manager

Wonderlit is seeking a dynamic and outstanding sales and customer-oriented individual to join its team.

Roles & Responsibilities

• Promote Wonderlit programmes and recruit new students through emails, calls, follow-ups of online enquires such as website and social media, in-person studio visits, campaigns, open houses and information sessions.
• Develop good rapport and long-term relationships with parents of prospective students by providing excellent customer experience in all interactions, committing to the required professional service level.
• Provide accurate and prompt information on Wonderlit programmes and curriculum to parents of existing and prospective students.
• Support parents of existing and prospective students on trial and make up lessons, fee payments etc.
• Channel all customer feedback to management and follow-up on complaints and issues, if any.
• Establish and develop new contacts and sales leads to meet or exceed the studio’s monthly enrolment targets, working closely with Marketing on recruitment campaigns and activities.
• Understand competition and trends in the education industry to develop sales strategies and initiatives.
• Maintain student CRM or database through regular updates into designated parent app.
• Maintain the appearance and housekeeping of the front-of-house area and the studio in general.
• Check-in for students to classes at the studio.
• Take ownership of any assigned ad-hoc duties, tasks and projects.
• Be an ambassador for Wonderlit at all times in interacting with parents and other external stakeholders.

Required Qualifications & Experience

• A Diploma in Sales and Marketing or related field.
• At least 2 years of proven track record in sales and customer service, preferably in the education field.
• Good command of English and Chinese, both spoken and written.
• Familiarity with Chinese social media and platforms including Weibo, Wechat and Little Red Book.
• Organized, attention to details, able to multi-task and collaborative.
• Energetic, driven, self-motivated and love to be around children.
• Proficient in Microsoft Office, familiarity with other software (e.g. Photoshop, Illustrator) a plus.
• Must be able to work weekends (full timers are on 5-day work week).