Call Centre Officer #ESY

• Manage customer interactions across phone,email, and other customer contact channels.

• Process bookings and provide accurateinformation on products, services, shipment status, transit times, customsrequirements, and pricing.

• Deliver professional and empathetic service toaddress customer enquiries and resolve issues effectively.

• Take ownership of customer concerns andcoordinate with internal stakeholders to ensure timely resolution.

• Identify customer needs and promote relevant products and value-added solutions where appropriate.

• Collaborate closely with Operations and otherdepartments to support service excellence and customer satisfaction.

• Capture customer feedback and highlightopportunities to improve processes, systems, and service delivery.

• Adhere to customer service standards, processes,and compliance requirements while maintaining a customer-first mindset.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted