Admin Officer (Operations)

Role Overview – Admin Officer (Operations)

The Admin Officer (Operations) provides administrative and operational support to ensure the smooth and effective running of Casa Raudha’s residential services and operational functions. This role supports daily operations, documentation, reporting, and coordination across teams to maintain compliance and service quality.

Key Responsibilities

1. Administrative & Operational Support

• Maintain, organise, and safeguard resident management records, facilities reports, and operational documentation.

• Provide administrative support to the Operations team, including handling incoming calls and maintaining call logs related to referrals, admissions, and discharges.

• Manage and maintain accurate client records and resident documentation in accordance with organisational requirements.

• Support admission and discharge processes, including preparation, verification, and filing of required paperwork.

• Assist with the submission of Programme Administration Forms (PAF) and resident sponsorship documentation.

2. Reporting & Compliance

• Assist in the preparation of internal and external reports, including operational, management, and compliance reports.

• Support the monthly submission of KPIs and statistics to the Ministry of Social and Family Development (MSF).

• Ensure all documentation and reporting are timely, accurate, and compliant with organisational policies and regulatory requirements.

3. Meetings & Governance Support

• Coordinate and schedule Operations meetings, including preparation of meeting agendas.

• Take accurate minutes of meetings and follow up on action items as required.

• Assist in the preparation, collation, and formatting of Board papers and governance-related materials.

4. Coordination & Liaison

• Act as a liaison between the Social Work team and Operations team to facilitate effective communication and coordination.

• Support cross-functional collaboration to ensure smooth operational workflows.

• Perform Covering Officer duties, including shift work, when required.

Requirements & Qualifications

Education

• Diploma or Higher Nitec in Business Administration, Social Services, or a related field.

Skills & Competencies

• Proficient in Microsoft Office Suite and/or Google Workspace.

• Familiarity with online tools and Adobe applications is an advantage.

• Strong written and verbal communication skills.

• Good organisational and time-management skills with strong attention to detail.

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Able to handle confidential and sensitive information with discretion and professionalism.

Personal Attributes

• Meticulous, organised, and dependable.

• Good interpersonal skills with the ability to work collaboratively across teams.

• Proactive, adaptable, and willing to support operational needs as required.