Permanent Front Desk Assistant at Novena, $2,000-$3,500 + AWS

Job Responsibilities

• Deliver a warm, professional and personalised experience to every patient from their first enquiry through to the completion of their visit
• Manage the front desk, including welcoming patients, handling check-ins and check-outs, appointment scheduling and general enquiries
• Handle patient enquiries and appointment bookings via phone, email and messaging platforms with excellent service etiquette and timely follow-up
• Anticipate patient needs, provide clear information and ensure a smooth and comfortable experience throughout their visit
• Handle billing, payment collection and submission of dental claims through CHAS, Medisave and dental insurance portals
• Prepare and issue consent forms, Medisave forms and other relevant documents for patients when required
• Handle feedback, requests and complaints professionally, with a calm, empathetic and solution-oriented approach
• Coordinate with Dental Assistants, Dentists and the Clinic Manager to ensure smooth patient flow and minimise waiting time
• Maintain accurate patient records, appointment information and clinic documentation
• Manage office supplies and coordinate incoming and outgoing deliveries and mail
• Assist with general administrative and operational duties to support the smooth running of the clinic
• Maintain a clean, organised and welcoming reception area in line with the clinic's service and hygiene standards
• Take initiative to support the team and assist in other areas when required

Period

• Permanent

Location

• Novena

Working Hours

• Monday to Friday: 9am–6pm
• Saturday: 9am–1pm

Salary

• $2,000–$3,500 + AWS

Job Requirements

• Strong customer service mindset with a genuine passion for creating a positive experience for patients
• Customer-facing experience in hospitality, hotels, F&B, healthcare, retail, travel, airlines or other service industries is welcome
• Prior experience in a dental clinic or healthcare environment is an advantage, but not mandatory
• Experience in front desk, reception, guest relations, concierge, customer service or similar roles will be highly valued
• Excellent communication and telephone etiquette with the ability to interact confidently with different types of customers
• Warm, approachable and professional personality with a strong service orientation
• Able to remain calm and composed when handling customer concerns, requests or complaints
• Strong organisational skills, attention to detail and ability to multitask in a fast-paced environment
• Comfortable with basic computer applications and administrative tasks
• Experience with clinic management software such as Plato is an advantage, but training will be provided
• Professional appearance and manner, in line with clinic uniform and hygiene standards
• A proactive team player who is willing to step in and assist with other duties when required

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg