AI Ops Engineer (Splunk, ITSI, ServiceNow, CMBD, ML, Python, Linux, ITIL)

Responsibilities:

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps.
• Continuously enhance visibility into the health and performance of applications and infrastructure.
• Leverage observability data to investigate system issues and anomalies in real-time.
• Identify root causes using advanced event correlation, log analysis, and telemetry patterns.
• Apply machine learning models to detect anomalies, forecast system behaviour, and prevent outages.
• Collaborate with data teams to operationalize predictive analytics for IT incident management.
• Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk.
• Ensure accurate service correlation and dependency mapping across platforms.

Requirements:

• Degree in Computer Science, Engineering, Information Systems, or equivalent.
• 6+ years of experience in AI Ops Engineer
• Hands-on experience with Splunk ITSI or similar observability platforms.
• Strong Experience in ServiceNow, including CMDB and CI relationships.
• Strong Experience in machine learning for anomaly detection and predictive analytics.
• Experience in scripting (Python, Linux) for automation.
• Experience in ITIL and modern IT operations practices.
• Analytical mindset with strong troubleshooting and investigation skills using observability data.