SALES COORDINATOR

Job Description & Requirements

Job Responsibilities

1. Assist the sales team with daily sales enquiries, client follow-ups, quotations, invoices, and project documentation.
2. Coordinate with clients to understand basic carpentry requirements, appointment schedules, site visit arrangements, and project timelines.
3. Prepare and update quotations, sales orders, purchase orders, delivery orders, invoices, and other related documents.
4. Liaise with designers, project managers, site supervisors, carpenters, suppliers, and subcontractors to ensure smooth project coordination.
5. Assist in arranging site measurements, client meetings, material selection appointments, and project handover schedules.
6. Follow up with clients on quotation status, payment matters, variation orders, and after-sales service requests.
7. Maintain proper records of client information, project details, quotation revisions, confirmed orders, and payment updates.
8. Monitor project schedules and update relevant parties on important deadlines, delivery dates, installation dates, and outstanding matters.
9. Support the team in sourcing materials, checking stock availability, coordinating deliveries, and arranging carpentry installation schedules.
10. Handle phone calls, emails, WhatsApp enquiries, and walk-in customers in a professional manner.
11. Assist in resolving customer feedback, minor complaints, or coordination issues by escalating matters to the sales manager or project team when required.
12. Provide administrative support to the sales and operations team where necessary.

Job Requirements

1. Minimum GCE ‘O’ Level, NITEC, Diploma, or equivalent qualification.
2. Prior experience in sales coordination, customer service, admin support, renovation, carpentry, furniture, interior design, or construction-related industries will be an advantage.
3. Able to communicate clearly with clients, suppliers, contractors, carpenters, and internal team members.
4. Good organisational skills and able to follow up on multiple enquiries, quotations, and project schedules at the same time.
5. Proficient in Microsoft Office, Excel, WhatsApp, email, and basic administrative systems.
6. Basic knowledge of carpentry works, renovation processes, built-in furniture, materials, or measurements will be an advantage.
7. Responsible, detail-oriented, patient, and able to work in a fast-paced SME environment.
8. Able to handle customer enquiries and feedback professionally.
9. Able to work independently and as part of a team.
10. Must be prepared to work on weekends and public holidays when required, especially for client appointments, project coordination, or urgent follow-ups.
11. Possess own transport will be an advantage but is not compulsory.

Adcellence Services

EA License No: 24C2596

Desmund Wong I Registration No: R24126424