Performance Consultant (Contractual – 9 Months)

Workforce Performance Consultant (Contractual – 9 Months)

Help our client streamline daily operations through automation, including work order management, housekeeping, facility maintenance, surveys, employee scheduling, labour management, and time and attendance.

Job Description

• Understand customers’ business needs and requirements to recommend suitable software modules and ensure effective implementation.
• Lead client-side software implementation projects from planning and preparation through system launch and post-implementation follow-up.
• Deliver training to clients across different departments and roles, while gathering feedback to support customer satisfaction and product improvement.
• Conduct regular account reviews, monitor customer usage and service needs, and proactively identify and escalate at-risk accounts to the Account Management team.
  
  Job Requirements

• Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more.
• Familiarity with hotel software/technology systems.
• Knowledge of HRIS / Workforce Systems is preferred
• Possess good interpersonal communication skills

Lee Yit Foong Jasmine

Reg No.: R22108682

EA License No.: 96C4864