IT ENGINEER

• Requirements
• 1–3 years in IT support, service desk, or helpdesk
• Working knowledge of Windows, Microsoft 365, and basic networking
• Clear written English — you will be writing directly to Singapore-based clients
• Genuinely methodical: you finish what you start and you write down what you did
• First-line response to client tickets: triage, resolution where possible, clean escalation where not
• Monitoring and alert triage across client environments — endpoint, network, and security alerts

User and identity administration: Microsoft 365 accounts, licensing, mailboxes, MFA, device enrolment

Endpoint support: Windows, macOS, Intune-managed devices

Client onboarding tasks and asset/license tracking

Documentation — keeping client runbooks and knowledge base articles current as part of closing every ticket

Project — Assist on lift and shift, tech refresh and turnkey project implementation

Requirements:

Minimum educational qualification IN bachelor’s degree in computer/Electronic Engineering or a related field.

At least 2 years of relevant experience in technology administration.

Basic network knowledge is advantageous.

Proficiency in MS Office and familiarity with related technologies.

Independent, resourceful, result-oriented individuals with a "can-do" attitude