TECHNICAL PROJECT ENGINEER

Technical Support & Troubleshooting

· Provide technical support andconduct on-site troubleshooting for customers.

· Diagnose and resolve issuesinvolving IoT devices, hardware, firmware, connectivity, and network behaviour.

· Conduct root-cause analysis andrecommend practical corrective actions.

· Work closely with R&D andproduct teams to resolve technical issues and improve product performance.

· Provide post-sales technicalsupport when required.

Project Coordination & Deployment

· Plan, coordinate, and monitorIoT deployment projects from preparation to completion.

· Conduct pre-installation siteassessments and confirm technical and operational requirements.

· Coordinate deviceconfiguration, installation, testing, commissioning, validation, and projecthandover.

· Monitor project schedules,deliverables, risks, and outstanding matters.

· Ensure work is completedsafely, on time, and in accordance with project and quality requirements.

· Prepare regular project updatesand report progress to management.

Installation &Contractor Supervision

· Supervise contractors andtechnicians during field installation activities.

· Ensure installation workcomplies with company requirements, project specifications, and site safetyrules.

· Inspect completed work andfollow up on defects or incomplete items.

· Coordinate manpower, equipment,site access, and other operational requirements.

Customer & Stakeholder Coordination

· Serve as a key technical pointof contact for customers during project rollout and post-deployment support.

· Coordinate with customers,contractors, suppliers, and internal departments to ensure smooth projectdelivery.

· Work closely with sales,product, R&D, QA, and operations teams.

· Explain technical mattersclearly to both technical and non-technical stakeholders.

· Manage customer expectationsand address project-related concerns professionally.

Documentation & Team Support

· Prepare and maintain sitereports, project records, troubleshooting guides, technical documents, andstandard operating procedures.

· Ensure project documentation iscomplete and properly handed over.

· Guide junior engineers andtechnical team members when required.

· Support technical training,knowledge sharing, and the standardisation of deployment practices.

Overseas Project Support

· Support overseas deploymentprojects when required.

· Travel internationally on anad-hoc basis for installation, commissioning, troubleshooting, or customersupport.

· Assist in resolving complextechnical issues arising from overseas projects.