Senior Customer Success Manager

Our client is a leading Multinational Technology company. This is a 12 month contract role.

Job Responsibilities

• Accountable for Customer’s overall success with the company, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
• Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
• Network within accounts in order to achieve successful execution of client's strategy and roadmap
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
• Drive adoption of company products – using data to provide insights and progress from baseline through the maturity curve
• Champion innovation by sharing industry trends and new ways your customers can use company solutions to advance their digital maturity
• Identify Customer risk, and collaborate with the extended team to build and activate “get well” plans
• Bethe voice of the customer internally at company – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
• Contribute to Customer Success thought leadership and share standard methodologies and feedback across the organization to continuously improve our approach

Job Requirements:

• Bachelor’s Degree required with preference for a Master’s degree or equivalent experience
• Min 7-10 years experience in customer success, account management, sales roles with technology, SaaS, Enterprise companies.
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Demonstrated in customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value.
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations
• Strong executive presence, including experience partnering with and influencing client executives and be a credible and effective C-level advisor
• Ability to travel up to 25% of the time
• Should have strong communication and stakeholder management skills

If you are keen on this excitingopportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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