Customer Service Executive (Sales Support)

Company Overview

Fiber International Technologies (F.I.T), founded in 2014 in Singapore, distributes and represents international telecommunication brands for equipment, cabling, and accessories across the region, including YOFC (China) and Hermesys (UK).

Job Summary

Support sales operations by preparing quotations, processing customer orders, coordinating cross-departmentally for order fulfillment, managing customer communications, and maintaining inventory and sales reports to drive efficient business processes.

Responsibilities

• Prepare accurate quotations to support sales activities in collaboration with sales managers
• Verify and process customer purchase orders to ensure accuracy and generate internal job orders
• Coordinate with purchasing, logistics, and other departments to ensure timely and accurate order fulfillment
• Serve as the primary contact for customers by addressing inquiries and providing detailed product, service, and order status information
• Proactively communicate with customers to update order progress, delivery schedules, and resolve issues
• Generate and maintain inventory reports, track sales performance, and assist in sales forecasting to support business planning
• Assist sales managers with various sales-related tasks to improve team effectiveness
• Support the team leader by managing work processes and generating relevant data reports
• Collaborate closely with inter-company administrative support to streamline operations
• Apply proficiency in Microsoft Office, especially Excel, to manage data and reporting tasks efficiently
• Demonstrate strong teamwork skills to contribute positively to the work environment

Required competencies and certifications

• Minimum 'O' Level or Diploma qualification

Preferred competencies and qualifications

• At least 2 years of relevant experience in sales support or related functions
• Experience working in Singapore (original phrase "Preferably Singaporean or Singapore Permanent Resident (SPR)" removed for nationality neutrality)

Other Information

Benefits

• 5-day work week (Monday to Friday, 9am to 6pm)
• Convenient location near Tai Seng MRT station
• Opportunities for career growth and professional development

Availability

• Immediate job position