Support Engineer

Designation : Support Engineer

Location : Jurong Island

Experience : 2 Years

Responsibilities :

•Deliver first-level IT support for desktops, laptops, printers, IP phones, AV equipment, and peripherals to resolve user issues promptly

•Troubleshoot hardware, software, operating system, and Microsoft 365 issues to maintain system functionality

•Administer Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online to support collaboration and communication.

•Perform IT asset tagging, inventory management, and asset lifecycle tracking to ensure accurate asset records

•Support joiner, mover, and leaver processes to facilitate smooth IT transitions for employees

•Assist with Windows updates, software deployment, endpoint hardening, and image management to maintain system security and performance

•Conduct first-level troubleshooting of servers, networks, firewalls, and wireless devices under Level 2 engineer guidance to support infrastructure stability

•Coordinate with third-party vendors for warranty, repairs, and technical support to resolve hardware and software issues efficiently

•Maintain IT documentation, SOPs, user guides, and operational records to support knowledge sharing and compliance

•Support cybersecurity initiatives such as MFA, antivirus, phishing awareness, endpoint protection, and security monitoring to safeguard IT assets

•Prepare monthly operational and incident reports to track IT support activities and issues

•Escalate unresolved incidents to Level 2 support and monitor progress until resolution to ensure timely problem-solving

•Comply with company IT security policies, confidentiality requirements, and cybersecurity standards to protect organisational data

Required competencies and certifications:

•Diploma or Degree in Information Technology or Computer Science

•Minimum 2 years of experience in IT Helpdesk, End User Computing, or Desktop Support

•Proficient knowledge of Microsoft Windows, Microsoft 365, Active Directory, and SharePoint

•Experience supporting desktops, laptops, printers, and mobile devices

•Basic understanding of networking, servers, and cybersecurity concepts

•Experience with IT asset management and documentation

•Strong troubleshooting, analytical, and communication skills

•Ability to work independently and manage multiple support requests