Sales Executive (Indoor)

Job Summary

Maintain and grow customer relationships by delivering exceptional after-sales service and sourcing new sales opportunities. Manage order processing and coordination with production and logistics to ensure timely delivery. Advise customers on product selection and develop a sales pipeline to drive business growth.

Responsibilities

• Maintain long-lasting relationships with existing customers by delivering exceptional after-sales service to enhance customer satisfaction and retention
• Source new sales opportunities actively to expand the customer base and increase revenue
• Develop in-depth knowledge of product features and benefits to provide accurate and persuasive customer advice
• Build relationships with new customers to establish trust and generate sales leads
• Process customers' purchase orders accurately and liaise with Production and Logistics departments to ensure timely and precise delivery of products
• Advise customers on suitable product selection based on their specific needs and specifications to optimize customer satisfaction
• Create and maintain a sales pipeline that accurately reflects the status and priority of sales prospects for effective sales forecasting
• Follow up promptly on sales inquiries received via website chats, emails, and inbound calls to convert leads into sales
• Coordinate and set up meetings between potential customers and outdoor Sales Executives to facilitate sales closure

Preferred competencies and qualifications

• Diploma or Bachelor's degree in Business Administration, Management, Marketing, or related field
• Proficiency in Microsoft Office applications to support sales and administrative tasks
• Knowledge or experience in Interior Design or Carpentry, providing an added advantage for customer advising
• Proven sales experience demonstrating ability to meet or exceed sales targets
• Strong analytical and problem-solving skills to address customer needs and sales challenges
• Excellent negotiation and consultative sales skills to close deals effectively
• Effective communication skills to engage customers and internal teams clearly
• Exceptional customer service skills to enhance customer experience and loyalty