Salesforce Presales Functional Consultant

NCS is a leading AI Tech Services company. With a15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking a Salesforce Presales Functional Consultant to support business development, solutioning, and client engagement activities for Salesforce opportunities. The role requires a strong understanding of Salesforce capabilities, business processes, functional consulting, and presales practices. The consultant will work closely with sales teams, solution architects, delivery teams, and clients to shape Salesforce solutions that address business needs and support successful deal pursuits.

What will you do:

• Support Salesforce presales activities, including opportunity qualification, client discovery, solution demonstrations, proposal development, and presentation preparation.
• Engage with clients to understand business challenges, functional requirements, operating models, and transformation objectives.
• Translate business needs into Salesforce solution concepts, functional designs, and value-driven recommendations.
• Collaborate with sales, technical architects, delivery leads, and product specialists to develop compelling Salesforce proposals and solution responses.
• Prepare and deliver Salesforce demonstrations, proof-of-concepts, and presentations tailored to client requirements and industry use cases.
• Contribute to RFP, RFI, and tender responses by developing functional solution narratives, scope descriptions, assumptions, risks, and delivery approaches.
• Provide functional expertise across Salesforce clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or other relevant Salesforce products.
• Support estimation activities by helping define functional scope, complexity, effort drivers, and implementation considerations.
• Identify opportunities for business process improvement and recommend Salesforce-enabled solutions aligned with best practices.
• Work with delivery teams to ensure proposed solutions are practical, deliverable, and aligned with implementation methodologies.
• Build reusable presales assets, templates, demo scripts, industry use cases, and functional solution accelerators.
• Maintain awareness of Salesforce product updates, ecosystem trends, industry developments, and emerging digital transformation themes.

The ideal candidate should possess:

• Bachelor’s degree in information technology, Business, Computer Science, Engineering, or a related discipline.
• Strong experience in Salesforce functional consulting, business analysis, or presales consulting.
• Hands-on knowledge of Salesforce platform capabilities and common implementation patterns.
• Experience supporting Salesforce sales pursuits, proposals, client workshops, demonstrations, or solution presentations.
• Ability to understand client business requirements and translate them into clear functional solution recommendations.
• Good knowledge of CRM processes, including lead management, opportunity management, customer service, case management, customer engagement, and reporting.
• Strong stakeholder management skills with the ability to engage business users, senior stakeholders, sales teams, and technical teams.
• Excellent communication, presentation, and storytelling skills.
• Ability to prepare clear documentation, including solution briefs, functional requirements, proposal content, and presentation materials.
• Strong analytical and problem-solving skills with a consultative mindset.
• Ability to work in a fast-paced presales environment and manage multiple opportunities or deadlines concurrently.

Preferred Skills:

• Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Field Service, Data Cloud, or industry-specific Salesforce solutions.
• Knowledge of Salesforce implementation lifecycle, including discovery, design, configuration, testing, deployment, and adoption.
• Experience working with public sector, enterprise, telecommunications, financial services, healthcare, or commercial clients.
• Understanding of integration considerations between Salesforce and enterprise systems.
• Familiarity with Agile delivery methods and project delivery governance.
• Experience creating Salesforce demo environments, prototypes, or proof-of-concept scenarios.
• Knowledge of digital transformation, customer experience, automation, analytics, and cloud technology trends.