Guest Relations Executive

ABOUT MBER MBER
Co-Living & Serviced Apartments is a modern hospitality concept in Serangoon, bringing together serviced apartments and co-living under one roof. We believe a great stay goes beyond the room: it is shaped by thoughtful service, meaningful connections, contemporary design and a genuine sense of belonging. Our spirit is captured simply: Stay Curious.

THE OPPORTUNITY
As a Guest Relations Executive, you are one of the key faces of MBER and an important part of the daily guest and resident experience. This is an entry-level opportunity for someone who enjoys working with people, takes ownership and wants to build a career in hospitality. Prior hospitality or customer service experience is a plus, but attitude, communication and willingness to learn matter most.

WHAT YOU WILL DO
● Deliver warm, professional Guest Relations service, including arrivals, departures and concierge services.
● Respond to guest and public enquiries through in-person interactions, phone, email, WhatsApp and digital channels.
● Handle reservations, room assignments, guest profiles, payments, deposits, billing and related documentation accurately using the PMS and operational systems.
● Take ownership of guest requests, feedback and service recovery, following through until matters are resolved or appropriately escalated.
● Prepare and maintain shift reports, operational checklists, payment records and clear handovers to ensure continuity between shifts.
● Build rapport with short-stay and long-stay guests, provide local recommendations and support community or guest engagement activities.
● Liaise between internal departments including Housekeeping, Maintenance, Security, Projects, Sales and Revenue, as well as potential clients, residents and vendors.
● Support property readiness, safety, incident reporting and other operational duties required to maintain a smooth guest experience.

WHO WE ARE LOOKING FOR
● Entry-level candidates and fresh graduates are welcome to apply.
● Hospitality, Front Office, serviced apartment, co-living or customer service experience is an advantage.
● Warm, confident and service-minded, with good communication and interpersonal skills.
● Proactive and dependable, with the ability to take ownership rather than simply wait for instructions.
● Comfortable multitasking, solving problems and remaining composed in a dynamic operational environment.
● Able to work collaboratively across departments and communicate professionally with guests, residents, clients and vendors.
● Comfortable learning digital systems; prior PMS experience is an advantage.
● Able to work rotating shifts, weekends and public holidays.

WHY JOIN MBER
● Gain hands-on exposure across guest relations and wider property operations.
● Work closely with multiple operational and commercial departments, giving you a broader view of how a hospitality business runs.
● Develop practical hospitality skills, operational judgement and leadership potential in a growing environment.
● Join a team where curiosity, initiative and genuine human connection are valued.