E-commerce Operation&Inventory Specialist

Job Summary

Responsible for end-to-end e-commerce operations, including inventory management, supplier coordination, international logistics, order fulfillment, customer service, and system integration across e-commerce platforms and inventory systems.

Key Responsibilities

1. Inventory Management

• · Manage daily inventory operations, including inbound and outbound stock.
• · Monitor stock levels and ensure accurate inventory records.
• · Conduct regular stock checks and reconcile discrepancies.

2. Supplier & Logistics Coordination

• · Liaise with suppliers on product ordering, shipment, and delivery.
• · Coordinate the full supply chain: order placement → supplier dispatch → freight forwarder → international shipping → warehouse receipt.
• · Manage order packing and shipping to customers.
• · Handle product replacements, returns, and exchanges.

3. System & Platform Management

• · Proficiently use e-commerce platforms and inventory management systems.
• · Integrate and synchronise data across multiple systems to ensure smooth operations.
• Proficient in Microsoft Office (Excel, Word, etc.) for reporting, data tracking, and documentation.

4. Customer Service

• · Respond to customer inquiries and resolve common issues.
• · Identify recurring problems and propose practical solutions.
• · Ensure timely and professional communication with customers.

Requirements

• · Experience in e-commerce operations, inventory management, or supply chain.
• · Familiarity with e-commerce platforms (e.g.,shoppe, Lazada, TikTok, Shopify, big seller etc.) and inventory systems (ERPNext, Xero, SAP etc.)
• · Strong coordination and problem-solving skills.
• · Ability to manage multiple tasks and work under pressure.
• · Good communication skills in both Chinese and English.

Compensation & Incentives

· Salary: Negotiable, based on experience and capability.

· Performance Incentive: Monthly/quarterly bonus tied to inventory accuracy, order fulfillment efficiency, and customer satisfaction.

· Growth Incentive: Salary review and role expansion based on proven performance.

*Working hours*:

• Able to work Saturday half day
• Open to adhoc overtime
• Open to flexible working hours when needed