EUC Engineer (Ref 26308)

Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.

• Respond to, document, and resolve complex service tickets in a timely manner.

• Assist users with advanced installations, configurations, and troubleshooting.

• Lead the deployment and integration of new hardware and software systems.

• Conduct acceptance testing and ensure compatibility with existing infrastructure.

• Perform regular system maintenance, updates, and backups.

• Monitor and optimise the performance of end user computing systems.

• Implement and enforce security measures and conduct regular audits.

• Develop and maintain disaster recovery plans and procedures.

• Diagnose and resolve complex technical issues, performing root cause analysis.

• Develop and implement preventive measures to reduce the occurrence of issues.

• Collaborate with other IT teams to address and resolve cross-functional problems.

• Mentor and provide technical guidance to junior EUC engineers.

• Foster a collaborative and innovative team environment.

• Assist in the development of support documentation and training materials.

• Work with cross-functional teams to understand and meet support requirements.

• Maintain detailed documentation of system configurations and support activities.

• Prepare and present reports on system performance, issues, and resolutions.

Requirements

• Bachelor in Computer Engineering or equivalent

• Possessed minimum 5-6 years of relevant EUC experience

• Experience with handling end user equipments and large volume of users

• Experience in VIP support and vendor management

• Good interpersonal skills to manage end users, stakeholders and vendor

• Able to travel to different sites for support as and when required

• Experience in healthcare domain environment will be a plus

Licence no: 12C6060