Temp Customer Service/Admin (Education| $2760 | Punggol)

Working hours: 9:00 am to 5:00 pm, Mondays to Fridays
Location: Punggol
Contract: Immediate until January 2026 - extendable based on business needs & performance
Salary: $2760/month

Key Responsibilities

• Communication & Enquiries
  Respond promptly to phone calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.

• Student Administration
  Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates.
  Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment exercises, and Tuition Grant matters.

• Document Verification & Follow-Up
  Verify matriculation information and supporting documents for accuracy.
  Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.

• Stakeholder Coordination
  Liaise with Programme Leaders for necessary approvals.
  Coordinate with appointed clinics to manage medical examination matters.

• System & Process Support
  Assist with system testing and provide administrative support for all matriculation-related activities.

• Feedback & Service Delivery
  Receive and manage feedback from learners and parents, ensuring timely resolution or escalation.
  Distribute student and concession cards accurately.

• General Administrative Duties
  Perform filing, scanning, data entry, and other administrative tasks as assigned.

Requirements

· Min. Polytechnic Diploma or A-Level qualification

· Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to manage documentation and data accurately.

· Interpersonal & Communication Skills: Warm, courteous, and student-focused, with strong verbal and written communication abilities. Comfortable handling phone conversations and email correspondence professionally.

· Adaptability & Independence: Ability to multitask effectively, prioritize responsibilities, and work independently with minimal supervision.


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EA Reg. ID: R25157446 (Katherine Carlen)

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394