Dental Front Desk Executive – Orchard

Job Highlights

• Full training and guidance provided

• Performance bonus

• Medical and dental benefits

• Career progression opportunities

• Convenient Orchard location

About the Role

We are looking for a responsible and caring Dental Front Desk Executive. Fresh graduates and candidates with hospitality, front office, customer service, healthcare or dental experience are welcome.

Key Responsibilities

• Welcome, register and assist patients professionally.

• Handle phone calls, messages, emails and patient enquiries.

• Schedule, reschedule and confirm appointments, and follow up with patients to fill available slots.

• Collect payments and assist with CHAS, MediSave and insurance claims according to clinic procedures.

• Ensure patient records and supporting documents are complete and ready for appointments.

• Maintain patient confidentiality and comply with PDPA and clinic procedures.

• Prepare, record and issue prescribed medication according to the dentist’s instructions.

• Count and maintain medication and product stock accurately.

• Coordinate laboratory case collection, dispatch and follow-up, ensuring the correct cases and documents are sent.

• Keep the reception and clinic areas clean, neat and presentable.

• Follow clinic opening, closing and daily operating procedures.

• Support other clinic duties as assigned by the supervisor or manager.

Requirements

• Positive attitude and willingness to learn.

• Responsible, punctual and reliable.

• Caring and attentive towards patients.

• Able to communicate clearly and professionally.

• Able to follow instructions and clinic procedures.

• Comfortable using computers and learning clinic software.

• Able to work independently and as part of a team.

• Diploma or degree in Hospitality, Customer Service, Front Office Operations or a related field is an advantage, but not required.

Working Hours

• Monday to Friday: 9:00 AM–6:00 PM

• Saturday: 9:00 AM–1:00 PM

• Sunday and Public Holidays: Off

• 5.5-day, 44-hour work week