manager

Job Summary

Oversee daily shop operations and lead a team of beauticians to deliver high-quality wellness services. Manage customer satisfaction, inventory, and compliance with health and safety standards to ensure smooth and efficient business performance.

Responsibilities

• Oversee day-to-day shop operations, including staff scheduling and managing client appointments to ensure smooth customer flow
• Hire, train, and supervise beauticians to maintain team performance and meet quality and service standards
• Deliver excellent customer service by addressing client complaints and implementing feedback-driven improvements
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate inventory
• Ensure compliance with health, safety, and hygiene protocols by training staff and maintaining equipment sanitation

Preferred competencies and qualifications

• Experience in the wellness and related hospitality industry
• Ability to motivate and lead a team to deliver high-quality service
• Strong attention to detail to uphold cleanliness, safety, and service standards
• Passion for wellness and self-care
• Friendly and cheerful personality
• Availability to work on weekends and public holidays