HR Operations (1 year/FINANCE MNC) - Training Provided/up to $4.5k #HAO

Salary: up to $4500
Duration: 1 year

Working Days & Hours: Mon-Fri Office Hours

Location: Raffles Place

Job Description:

HR Operations

• Serve as the primary contact for internal and external enquiries directed to the HR Operations team.

• Act as a subject matter expert on assigned HR Operations processes and services.

• Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.

• Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).

• Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.

• Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.

• Administer Electronic Signature Book assignments.

• Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.

• Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.

• Maintain HR Operations dashboards, reports, trackers, and service metrics.

• Support leave coverage arrangements and department reporting requirements.

• Support ad hoc HR Operations activities and projects as assigned.

Compliance & Governance

• Administer government-paid leave claims and submissions.

• Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.

• Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.

• Ensure compliance with HR policies, procedures, governance requirements, and audit standards.

• Support data quality reviews, documentation management, and operational risk mitigation activities.

Compensation & Benefits Administration

• Administer employee referral payout processes.

• Coordinate and manage Spot Award administration.

• Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.

• Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.

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Operational Excellence & Process Improvement

• Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.

• Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.

• Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.

• Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.

• Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.

• Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.

• Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.

• Support governance activities relating to process management, documentation standards, and operational controls.

• Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.

• Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.

Job Requirements: Min Degree in Human Resources or similar w min relevant HR Internship experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]