L3 Support Engineer (OpenText)

The L3 Support Engineer for monitoring services will be responsible for administrating OpenText tools (including OMi, SiteScope, NNM, OA) and managing incidents, requests, and changes. The candidate will develop monitoring policies, troubleshoot monitoring issues and agents, upgrade tools to the latest versions, build tool integrations, create automation actions and event customization scripts, design custom dashboards, and deploy policies via monitoring automation.

The role sits within the Monitoring and Automation team, part of the wider middleware department.

Job Detailed Description

As an L3 support engineer, core responsibilities include:

• Extensive experience working with OpenText tools (Operations Bridge Suite, OMi, SiteScope, NNM, OA).

• Developing monitoring policies using Perl, Python, and PowerShell.

• Creating custom dashboards and tailoring monitoring policies and alerts to user requirements.

• Planning and executing RFCs related to monitoring deployments.

• Developing agentless monitoring policies in SiteScope.

• Upgrading and maintaining monitoring tools and integrations.

• Setting up and fine-tuning monitoring-of-monitoring systems.

• Troubleshooting and resolving monitoring incidents and requests within SLA.

• Participating in problem-solving sessions to proactively mitigate incidents.

• Identifying and implementing operational automation and auto-remediation opportunities.

• Guiding and mentoring L2 engineers.

• Participating in regular daily and weekly sync meetings.

Job Environment & Logistics

• Willingness to work on rotational shifts as required by operational needs.

Candidate Profile

• Minimum 8 years of relevant experience in enterprise IT monitoring, preferably with hands-on experience in OpenText Operations Bridge Suite, OMi, SiteScope, NNM and Operations Agent. Experience in financial services or other enterprise IT environments would be an advantage.

• Bachelor’s degree in Engineering, Information Technology, or a related discipline.

• Excellent communication, interpersonal, and logical reasoning skills.

• Customer-service oriented with a strong collaborative team spirit.

• Ability to thrive under pressure with a strong commitment to problem resolution.
  

  If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

  Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

  Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

  (Scarlett) Zhang Jifan
  [email protected]

  EA Registration Number: R26159541.

  Cornerstone Global Partners Pte Ltd (EA License: 19C9859)