SERVICE & RESPONSE SUPERVISOR (THERMAL MANAGEMENT)

Role purpose

Lead and carry out maintenance, troubleshooting, and repair of KoolLogix cooling systems in

data centres. Coordinate timely service response, maintain system reliability, and ensure safe

work and customer satisfaction. The role requires 24/7 standby availability and response to critical

service calls outside normal working hours.

Key responsibilities

Below are the key responsibilities but not limited to;

• Verify system settings and operation before project handover and user training by the Project Team
• Plan, coordinate, and perform preventive maintenance at customer sites; submit maintenance reports to clients
• Plan service duty coverage, coordinate team response, and attend service calls to diagnose and resolve faults
• Coordinate, supervise, and assist third-party rectification work; provide timely activity updates through departmental communication channels
• Act as primary point of contact for clients during emergencies and routine calls
• Conduct client training on system operation to clients
• Conduct site survey for A&A request
• Provide A&A job scope and costing for review
• Analyze recurring faults, recommend lasting corrective actions, and support failure analysis, mean time between failures reporting, and technical reports
• Support AI and digitalization initiatives for troubleshooting and reporting.
• Develop AI tools/agents as applicable to enhance workflow and productivity
• Manage service tools, equipment, and spare parts, including upkeep and calibration schedules
• Ensure compliance with applicable health, safety, and environmental requirements.
• Risk Assessment Team Leader
• Maintain site equipment, health records and documentation; develop service procedures, work instructions, checklists, and method statements
• Assist the project deployment team when no service or response work is scheduled, and support logistics using the company van

Requirements

• Higher NITEC or Diploma in Control, Electrical, or Mechanical Engineering.
• At least three years of maintenance and field support experience with industrial airconditioning and mechanical ventilation (ACMV) refrigerant systems.
• Strong planning, coordination, reporting, analytical, and problem-solving skills; ability to work independently and manage competing priorities.
• Customer engagement experience and strong communication, interpersonal, and presentation skills.
• Knowledge of thermodynamics and fluid mechanics, and prior data centre experience, are advantages.
• Must reside in Singapore and be available for critical service calls during and outside normal working hours.

Advantages

• WSQ Workplace Safety and Health Management in Construction Industry (WSHM-CI), formerly BCSS, bizSAFE Level 2 — Develop a Risk Management Implementation Plan.
• WSQ Perform Work at Height (PWAH).
• Valid Class 3 driving licence.