1 Year HR Operations Executive (Up to $4,200) #NJN

Raffles Place

9am to 6pm (Mon to Fri)

Responsibilities

HR Operations

• Serve as the primary contact for internal and external enquiries directed to the HR Operations team.
• Act as a subject matter expert on assigned HR Operations processes and services.
• Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.
• Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).
• Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.
• Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.
• Administer Electronic Signature Book assignments.
• Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.
• Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.
• Maintain HR Operations dashboards, reports, trackers, and service metrics.
• Support leave coverage arrangements and department reporting requirements.
• Support ad hoc HR Operations activities and projects as assigned.

Compliance & Governance

• Administer government-paid leave claims and submissions.
• Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.
• Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.
• Ensure compliance with HR policies, procedures, governance requirements, and audit standards.
• Support data quality reviews, documentation management, and operational risk mitigation activities.

Compensation& Benefits Administration

• Administer employee referral payout processes.
• Coordinate and manage Spot Award administration.
• Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.
• Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.

Operational Excellence & Process Improvement

• Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.
• Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.
• Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.
• Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.
• Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.
• Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.
• Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.
• Support governance activities relating to process management, documentation standards, and operational controls.
• Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.
• Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.